Essential management skills: line management

Essential management skills for line managers

This one-day course enables your managers to get the best out of their team.

If your line managers don’t have strong people management skills, it can cost your organisation far more than the investment needed to develop them.

Unclear expectations, unresolved performance issues, low engagement, avoidable conflict and managers firefighting instead of leading, all contribute to lost productivity, higher attrition and unnecessary pressure on senior leaders and HR.

This essential management skills course is designed to help line managers and leaders to manage people with confidence and clarity. We create tailored, in-house training programmes for organisations, shaping each course around your context, your people and the real situations managers face day to day.

This course helps managers with:

Setting clear expectations around roles, responsibilities and standards
Planning and prioritising work so deadlines are realistic and workload is manageable
Giving regular, constructive feedback that helps people improve and stay engaged
Addressing performance issues early rather than avoiding or escalating them
Delegating tasks effectively to build capability and reduce bottlenecks
Running effective one-to-ones and team meetings with clear purpose and outcomes
Managing different personalities and working styles within the team
Handling difficult conversations calmly and professionally
Supporting wellbeing while maintaining accountability
Acting as the link between the organisation and the team, translating strategy into clear day-to-day priorities

Management skills course content

The role of a line manager and what effective management really involves
Common management mistakes and how to avoid them
Managing performance and addressing issues early
Supporting wellbeing while maintaining accountability
Adapting your management style to different people and situations
Guided practice using real scenarios from participants’ roles

Course delivery details

This one-day course is delivered in person at a location of your choosing by two experienced trainers.

Before the course, we speak with the team leader or sponsor to understand the needs and challenges of the participants, allowing us to tailor the content accordingly.

Rather than following a rigid programme, the trainers continually adapt the day to focus on what is most useful to the people in the room.

Who should attend?

Our participants include first-time and experienced line managers who want to feel more confident managing people and handling the everyday challenges of the role.

This course if designed for people who are responsible for others’ performance, wellbeing or development and want practical skills they can use immediately to improve the performance of their team.

'The guidance and tips they gave us were great and we are now adopting a lot of what we learned in our day to day processes. Everyone thought it was brilliant. Safe to say, I'd highly recommend this course.'

Mark Pavlika, HR Director, Vision9

'It highlighted that actually, we are all thinking quite alike - so feels like we can really make change together.'

Participant

'Excellent facilitators, brilliant content. Very practical, clear focus and outcomes.'